I have now changed the server settings in all accounts to pop and smtp and all is well. The solution after trying many things I finally got her account to work by changing her account server settings from incoming to pop and outgoing to smtp as specified by Verizon a while back (my bad for missing that step I guess).
I was baffled, two accounts with the same settings using the same Outlook software, one worked, one did not. I suspected an Outlook password storage issue but when I set her account up as a new account on my laptop and got the same failure I knew it was not computer specific so could not be an Outlook issue. I used her password to log in to her Verizon account so I knew it was not a Verizon password issue. When I tested my account with EXACTLY the same Verizon settings it worked just fine. I found it was a failing to connect to the server. Life was good until two days ago when my wife told me her Outlook email account kept failing. I made her email account the default and disabled mine from the Send/Receive function but I left it there, just in case.Īs the home system administrator I had made the Verizon requested account changes to the ports and SSL settings a few months ago. As my wife stated to use the computer more frequently to insure peace and harmony I purchased a laptop so this is now the computer only my wife uses.
Several years ago I had set up our jointly used computer via Outlook 2007 with two separate Verizon email accounts, one for me, one for my wife.
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